I believe everyone knows the "power" of negative reviews, which not only reduces the weight of listings, but also greatly reduces the conversion rate of listings .If it is a new product with negative reviews, it will be even more serious, because it has few or no reviews, which will greatly affect the overall rating of the Listing , and it is basically considered scrapped
"How to deal with bad reviews"
In fact, bad reviews are inevitable. It's not your product problem or Amazon FBA 's problem.
01# Reply to bad reviews
The first step in dealing with bad reviews is to apologize to him, whether it’s your fault or not, and thank him for leaving real feedback on the product
02# Contact buyers
Connect with customers on Amazon Buyer – Seller Messaging
Many people mistakenly think that they only need to send an email and wait for the message, but it is not.Below is my commonly used and effective email module on US station
Subject : Thank you for your ( + product name) purchase!
Body : Hello ( + buyer's name)
Thank you for purchasing ( + product name ) . This is the first of the three emails you will receive to ensure timely delivery. ( + order link : You can track your order here )
Your satisfaction is our number one priority, and we strive to offer high-quality products and services. If you have any issues with the delivery of our product, please feel free to reach out to us or contact Amazon customer service. ( + Amazon Customer Service link, if you don't know, you can go to the bottom of the front desk of the corresponding site to find it)
Thank you for your purchase. Sincerely, Name and Designation
For the next few days, you'll be following the email above. You can ask them the reason for the bad review, remember!Don't ask to change the praise, or suggest that the store will be killed by means of promotion and payment.
TopicHow is your ( + product name) working for you?
Body : Hello ( + buyer's name)
This is the second of the three emails you will receive from us.
We hope you have received *[product-name]* in perfect condition. Your satisfaction is our number one concern. If you have any issues with the product or have questions about its features, please feel free to respond to this email and let us know your concerns. You can also get in touch with Amazon customer service at ( + Amazon customer service link )
We strive to ensure complete customer satisfaction and would love to know what you think about *[product-name]*. It'll only take you 2 minutes! You can post your honest review here: : (+ link to bad review )
Your valuable feedback will help customers in the future as well as help us improve our product and service.
Sincerely, Name and Designation
Ask him the reason for the bad review, wait for him to say it, and then directly arrange for a reissue
"The Third Letter"
Topic : Dedicated To Your Experience!
Body : Hello ( + buyer's name )
We hope you're having a blast and that you're enjoying your new ( + product name ) . This will be our last email to you regarding this purchase.
We are always excited to hear from you. Your feedback is what helps us grow and take our service to the next level for future customers. So if you haven't already left a review for your new ( + product name ) , you can post your feedback at ( + link to bad review ) . It'll only take you 2 minutes, and it'll definitely make our day!
If there are any issues with the product you can get in touch with us directly by responding to this email. You can also contact Amazon customer service if you have any other concerns. ( + Amazon customer service link )
If you have already left us a review, please ignore this mail.
Thank you for your purchase and have a fantastic day! Sincerely, Name and designation
Such a set of play can basically be deleted, or bad reviews can be changed to good reviews.If the content of the bad review involves discrimination, politics, FBA , etc., directly send the product ASIN , the time of the bad review, and the buyer's account name to ( community-help@). This kind of bad review is sent to the bad review team by email, and the processing speed is faster. It's very fast, don't contact the buyer or complain in the background, waste your precious time
/I am Jingcheng/
/If you have any questions on Amazon, you can contact me, communicate and learn from each other/