In the morning, I received a message from a friend that my store received a notification from Amazon that POE (gaming) insurance was invalid. Amazon officially stated that it did not recognize the POE policy!
Because POE is not an insurance institution, but an insurance broker. (Insurance brokers can only represent insurance policies of licensed insurance companies, and cannot issue insurance policies by themselves). It is understood that many domestic cross-border e-commerce sellers purchase POE insurance through agents who place orders. Compared with Amazon's refusal to admit it, what makes sellers more chilling is the unscrupulous behavior of these agents. In response to this POE insurance failure incident, a seller consulted the POE agent for the first time and wanted to refund the money, but got this reply:
The POE agent's reply has three key points:
1. This insurance is real and effective, but Amazon does not recognize it, but you can still make claims through formal channels after an accident
2. If you want to appeal for a refund or reissue an insurance certificate, you should contact the US POE insurance company yourself.
3. The buying and selling relationship formed by the policy is the seller and the American POE company, which has nothing to do with the agent
It can be seen that there are so-called agents in China. When encountering problems, they will only pass the blame to POE. There is no after-sales service. POE is an American company. Can admit to being unlucky.
(Screenshot of community chat) (Screenshot of community chat)
Domestic cross-border e-commerce insurance companies are mixed, with different service levels and security risks. Many unscrupulous service providers take advantage of the "loopholes" in Amazon's platform policy in order to snatch the market and make huge profits. The seller is insured, but once the seller is found by the Amazon platform, he must re-buy an insurance policy. In severe cases, there is even a risk of being banned. The seller is equivalent to losing the money and the account. Sellers, please carefully check whether your insurance meets the requirements of the Amazon platform:
This incident reminds us that it is very important to choose a reliable insurance company!
How to choose a reliable cross-border e-commerce insurance company? Look for 4 points:
Formal: The insurance rating is A for 6 years. Safe: After confirming that the insurance requirements are met, the insurance is fully refunded.
Beanbags-Amazon Seller Liability Insurance-Continent Insurance is a very cost-effective choice, formal, professional, safe and convenient. Compared with many domestic insurance companies, Doushabao-Continent Insurance is one of the few high-quality insurance companies that has been rated as Grade A for 6 consecutive years. Whether it is mainland stores, overseas stores, or individual stores, products can be insured, and they promise to confirm that they meet the insurance requirements. If the package passes the review, if it does not pass, you can get a full refund. After the insurance is purchased, it provides 24-hour claims consultation service. Compared with the insurance company with the same rating, the price of the bean paste bag-Continent Insurance is more affordable, and you get what you pay for. We choose Safety + Convenience +High cost performance, it is a safe choice for millions of domestic cross-border e-commerce, everyone can rest assured to buy insurance.
Sellers who are not clear about the insurance process look here! Amazon seller liability insurance insurance review (nanny-level tutorial)
You can also privately poke the bean bag and consult the staff.
Cross-border e-commerce sellers buy insurance itself to avoid risks. If they are imprisoned and have no insurance, they should not blindly pursue low-cost, let alone fluke when they seek related services, insurance, and advertising services on the Amazon platform. Psychological, professional, formal, safe and convenient four factors are indispensable. Otherwise, once there is a thunderstorm, the seller's interests and follow-up operations are bound to be affected.