Being left with a bad review is a headache for Amazon sellers. After all, e-commerce platforms focus on the reviews given by buyers, which are related to the conversion rate of sellers' products. Among the factors that affect the user's order, review has a particularly large weight. Therefore, once there are too many negative reviews, the impact on sales is also fatal.
A small number of bad reviews can be solved by yourself. If the bad review rate is too high, you should consider whether to change the product or make corresponding upgrades for multiple products based on the feedback from the bad reviews. For sellers, it is very important to solve the bad reviews as soon as possible. Here are some common ways to delete negative reviews:
Send an email to delete a bad review
The seller can check the buyer's comment information in the background and find the corresponding buyer. Note: A common mistake sellers make is contacting reviewers through the Amazon messaging system. This is very dangerous because Amazon can see all the traffic in its system. The right way to do this is to find the reviewer's personal email or phone number through a tool and contact them outside of Amazon. Generally speaking to buyers, explaining product problems, and giving compensation or service, buyers will help delete comments.
Buyer comments on the siteContact buyers to delete negative comments
This method is to contact the buyer directly through the comment place, and also to explain the product situation to the buyer and ask the buyer to delete the comment under the condition of good after-sales service.
The service provider deletes bad reviews directly
At present, there are some service providers that delete bad reviews on the market. They use their own recruited software programmers to click on the Report abuse of bad reviews with high-weight buyer accounts to achieve the purpose of deleting bad reviews. Of course, the success rate of this method is not 100%, and it is necessary to find a reliable service provider. Generally, it is not recommended for sellers to delete negative reviews in this way.
Contact the Amazon team to remove
This is for the violation review. When there are some words that are not allowed by Amazon in a review, such review can be deleted by contacting the Amazon team. For example, inappropriate content, hate speech, objectionable content, such as remarks that discriminate against Chinese products, etc., can ask the Amazon team to help remove it.