Many Amazon merchants do self-delivery. For merchants, once a customer places an order after opening the store, they need to ship in time. Recently, a seller came to ask Xingtaohui what to do when the order delivery is overdue. Don't worry, let's take a look at the solution.

First of all, we must make it clear that the order is determined to be overtime in delivery as a result that cannot be changed, and the overtime order delivery will be directly included in the late delivery indicator. If there are many orders, there is no need to worry about it once or twice. What the seller has to do after that is to deliver the goods in time. When the delivery of the order is overtime, it is necessary to communicate with the consumer first, explain the situation to the consumer, and explain clearly, so as to avoid the buyer complaining or canceling the order due to the long-term non-delivery, which will affect the order defect rate and also It will affect the seller's account.

Second, we have to consider the worst outcome. If the seller's late shipment rate is close to 4%, then the seller needs to think about what can be done to bring more orders to the product. For example, increase the denominator and dilute the delayed delivery rate indicator with a larger denominator base, or stop the listing of self-delivery to prevent the indicator from deteriorating. The statistics of the late shipment rate are for the last month, and the indicator will return to normal when the seller is in three months.

Amazon's late delivery has a certain impact on the seller's store weight, so it is recommended that sellers try to avoid such a situation.

Now the foreign logistics problems are still serious, and the time limit of goods delivery will also arise. In the case of automatic cancellation of orders within 7 days, it is easy for sellers to face the risk of delivery overtime while waiting for the goods to be put into the warehouse. The time is short, if you are here Contact the buyer to cancel the order within a few days, but because the order is pending, the buyer's information cannot be displayed and it is difficult to handle, which will directly affect the seller's cancellation rate.

Amazon stipulates that the seller's CR (cancellation rate) must be maintained below 2.5% before the seller's products can be sold on Amazon, otherwise the account with a CR higher than 2.5% may be deactivated.