Cross-border sellers who open stores on Amazon hope that their products will be loved by consumers and achieve good sales results, but the problem of online store returns is inevitable. When sellers receive a message from Amazon that "one of your orders is in return status", what should sellers do when they receive a return order? Need to know the product that is being returned, probably because it not only brings a return record to the seller's listing, but this return may also bring negative reviews to the seller's listing. Because be aware that the main reason for returns can be dissatisfaction with the product. Proper handling of returned products for this reason is a very important step in the Amazon store. So what should you do when you return an Amazon product?
Here's what you need to do when you receive an Amazon product that's been returned:
1. Timely record the time when our products are returned
This step is very important for sellers who use fba to ship or not, because if you are not using fba, record the time well, so that sellers can pay attention to when the product is in time It can be sent back, and if it is a seller who uses FBA to deliver goods, you must know that Amazon will refund the payment to the consumer as soon as it receives the return request. At the same time, Amazon also stipulates that the product must be returned within 45 days. , if the product has not been returned after this time, the sellers can go to Amazon for a claim.
2. Contact the buyer in time
As mentioned above, while returning the product, the buyer is likely to write a negative review for your product, to tell what kind of bad shopping experience this product has brought him, and at this time, contacting the buyer in time can appease you. The excitement of buyers can avoid the occurrence of bad reviews for products.
Of course, when contacting buyers, sellers should pay attention to apologizing. After all, our products have brought them a bad shopping experience. At the same time, we must understand the reasons for this return from buyers. Through understanding these reasons, we will Avoid the situation that the product will continue to be returned for this reason in the future.
3. Timely inspection of products
For sellers who use fba for delivery, everyone must pay attention to this point, because these products are generally not delivered to us, but will be sent back to Amazon's fba warehouse. At this time, fba's related work Personnel will check these products to see if they are suitable for continued sale. For example, if the product has not been opened and is not damaged, it is likely to be put on the shelves again for sale; if the product has been opened and split, then It will be judged by Amazon that it cannot continue to be sold; and if the product is returned because of a defective product, it will be directly judged by Amazon that it cannot continue to be sold.
For these products, sellers need to check them carefully, especially those products that can continue to be sold on the shelves. You must know that if the relevant Amazon personnel do not check clearly, and after being purchased by the next buyer, they will sell second-hand products as a If you make a complaint about the new product, the consequences will be even more troublesome.
For this reason, checking our returned products is a very important link in Amazon's operations. Check to see what kind of problems have occurred with your products and whether you can continue to sell them.
What should I do if Amazon products are returned? I don’t know if you have followed the above steps when encountering returned goods? Faced with the product being returned, this is a very unhappy thing, and it is also a matter that sellers need to handle carefully. For this reason, the above three steps can help reduce the impact on our products due to returns. The negative impact of our products allows our products to get better sales results.