On the Amazon platform, merchants will encounter various problems in their daily operations, such as system abnormalities. Usually Amazon sellers will open a case to solve the problems encountered, but what do many novice sellers mean to Amazon opening a case? Questions such as whether to charge or not can be said to be confusing.
In fact, opening a case means contacting the Amazon platform and getting online help. It is free for Amazon sellers to open a case.
Usually, the most common problem when opening a case is that the Listing is changed by the VC account, the system is abnormal or the taxation is abnormal. There are also many companies that encounter complaints. You can open the case and ask the customer service to file a complaint.
If the listing is changed by the VC account, usually the product image or title is changed, the merchant can open a case to communicate with the user. However, usually only the Vendor central team has this permission for the VC account; the other is the system abnormality. It is generally manifested as abnormal deduction of advertising expenses, and the sales front desk cannot see your own products. These are all system abnormalities. If you can't solve it yourself, you can open a case to find customer service.
If you encounter some problems during operation, you can open a case to seek help and solutions from the platform. When appealing to the platform's customer service, be patient and describe the problem clearly, so as to improve the efficiency of problem solving!
Of course, if you don't want to open the case for help, but want to consult with a professional company around you, you can chat with Xingqihang. Wuhan Xingqihang E-Commerce Co., Ltd. is referred to as "Xingqihang" for short.
Xingqihang is one of the top e-commerce entrepreneurship support platforms for online stores in Wuhan. It started as a self-employed business. When the domestic e-commerce business was almost white-hot, in order to seek a better way out, I transformed and devoted myself to Cross-border e-commerce industry. Since its development, Xingqihang's self-operated stores have made considerable profits and have cultivated a competitive professional operation team.
In response to the country's policy of vigorously developing cross-border e-commerce in the past two years, and based on its own strength, it has begun to incubate newbies, and has a professional teaching team and excellent after-sales service, which can help students make profits in the e-commerce market, and can also help students make money in the e-commerce market. Novice students provide comprehensive services such as store teaching, supply, and after-sales support.