The warehousing and delivery service provider, Daifatong International Logistics, believes that no matter how many times you register and open a store on the Amazon platform, it is necessary to understand some content, such as how to choose the right products, and how to prevent Amazon’s violations. For those who don't know, take a look at the content below!
When buyers buy products, they will have great expectations. If the received product is very different from the listing display, the buyer is likely to file a complaint. If the number of times is too high, the seller will be warned by Amazon or the store will be blocked. .
1. Find the reason
ASIN and UPC Codes: Find out if the product in stock is the same as the customer received (or returned);
Product page: compare whether the listing is different from the actual product;
Product points: See if the item should be placed in a gift box, and provide a warranty book, accessories, etc., check whether the product is missing some parts and whether it is working properly.
Product details and specifications: view weights, dimensions, models, compatibility and more;
Product Reviews: Find out how functional the product is, whether a particular part is complete, or easy to use, etc.
2. Check the products that have been returned due to problems
Products are fragile and often damaged in transit;
The packaging materials used are of poor quality;
Products are often slow to sell, prone to depreciation in storage, and require modification of product status;
If this product has many problems for the same reason, which leads to consumer complaints or returns, it is recommended that the seller remove the product or change a supplier. If FBA logistics is used, create a Removal Order for all returns, which can reduce store closures. risk.
3. What is written in the Amazon complaint email?
Find previous violations through the above methods, resolve them, and then provide future relapse prevention measures, and then write a complaint email to Amazon. Amazon usually looks at seller performance from the following aspects:
Negative Feedback and Product Reviews
Customer submits AZ Claim
In the process of communication between sellers and buyers, pay attention to the subject of these emails (product damage, defects, etc.)
In the email, first indicate that you have investigated the reasons for the closure of the store, come up with some ways to ensure that the same violation does not happen again in the future, and you should focus on how to improve seller performance in the long term and ensure customer satisfaction, your action plan Reasonable goals and simple solutions should be included.
When you receive a violation email, you need to find out the reason for the violation as soon as possible, and then confirm whether you really have this violation. If it is a misjudgment, you need to continue to appeal in time!
Daifatong Warehousing International Logistics focuses on cross-border e-commerce services, overseas warehouse agency, Amazon FBA first journey, overseas warehouse transit, medium and large-sized shipments, cosmetics agency, adult products agency and other services, please log in for more details The official website of Daifatong.