When shopping or selling products on the Amazon cross-border e-commerce platform, you will inevitably encounter problems and need to contact the Amazon customer service team. There are many ways to contact Amazon customer service. For simple questions, you can get help on the customer service page of Amazon's cross-border e-commerce official website. For complex problems, you can directly contact Amazon's official website. Let's take a look at the specific operation:

1. Email Amazon Customer Service

If you prefer to contact Amazon by e-mail, we can send an e-mail to Amazon 's official website mailbox. However, the editor of EasyYa has learned that the Amazon team does not like to solve customer service problems by email, so it may take a long time to reply when the email is sent.

2. Amazon’s Customer Service Help Page

The quickest way to get help with an Amazon order or account is to visit the Customer Service page. Most questions or problems can be solved directly through the FAQs section of this page. Such as tracking undelivered orders, or needing to turn on refunds, reload gift cards, or manage account details, contact device failures , etc.

3. Call the Amazon customer service team

EasyYa has learned that Amazon's customer service team is online 24 hours a day, seven days a week . However, like most other retailers, although Amazon has a customer service phone, it still wants buyers to try to self-solve the problem first. Even if the buyer directly calls the Amazon customer service team, they will first receive a reply from the robot, and finally connect with the human customer service after several rounds. It should be noted that, to contact the Amazon team by phone, you also need to bind the mobile phone number to the Amazon account, because you need to enter the verification code received by the mobile phone.

4. Contact Amazon through social media platforms

If buyers are active on social media platforms, they can also use this method to contact Amazon, including comments, posts, and hot tags. The editor of EasyYa reminds everyone that this is of course not the most efficient way of contacting, but if you have the patience, you might as well give it a try.

5. Use Amazon's Live Chat Tool

If you are too troublesome to contact the phone, you can also use Amazon's online chat tool. The operation steps are as follows:

①When the page asks what help is needed, select " I need more help ";

②The Amazon Robot Reply will provide several options. The first two are to communicate with Amazon’s real employees, one is “ Chat with an associate now ” for online communication, and the other is “ Request a phone call ” for telephone communication;

③ Go back to the Amazon help page and select the " Something else " option at the top of the page;

④ Open a new window, Amazon's automatic message robot will ask what the problem is, and enter " Talk to a representative " in the dialog box.

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