In recent years, the demand for e-commerce platforms in overseas markets has increased, and the domestic cross-border e-commerce industry is in good shape and has strong support from the state. Many sellers have adapted to meet the personalized consumption needs of overseas markets as much as possible, but we know that , Blindly relying on advertising to attract new customers is still too simple, how to maintain the old customers to form a sustainable circular economy?

First of all, there must be a professional documentary. From the time the customer places an order, inform the clear delivery date and logistics process, and remind the customer in advance that the goods are ready for delivery after receiving the information. Afterwards, ask if the goods can be picked up, and regularly ask about sales. The whole process requires careful follow-up step by step, and timely sending of emails. The salesperson will reassure the customer during the follow-up process, so that the customer can place an order here.

When selling products, quality always comes first. It should be carefully checked during procurement and production, and the seller should check again before delivery to ensure that the appearance and function of the product are complete, whether it is consistent with the product description, good product quality + high- quality service, there will be certain For repeat customers, some thoughtful gifts or after-sales service cards can even be randomly attached during logistics packaging to accumulate a certain customer base, and can deliver some preferential benefits to old customers through community operation.

In addition, sellers also need to keep in constant communication with customers, which is also the key point of maintaining old customers, and making customers feel your attentiveness and caring. Greetings via email regularly, communicating user experience, feedback, usage suggestions, etc., will not only impress consumers, but also create a professional and considerate service attitude.