On September 10, Amazon announced yesterday that it would update the policy of automatic cancellation of self delivery orders, and the updated policy will take effect on September 30.

“The policy on automatic cancellation of orders from the distribution network (MFN) is about to change and Amazon will automatically cancel the order if the seller does not deliver and confirm the order within 30 days after the expected delivery date (ESD),” the notice said

At the same time, from September 30, 2020, Amazon will automatically cancel any orders that have not been delivered or confirmed within 7 working days after the “delivery date” specified in the “ship now” notification email. The seller can set this date by modifying the handling time. Note, however, that this date is part of the estimated delivery time calculation displayed on the order checkout page.

The updated policy also includes that orders automatically cancelled after “delivery date” + 7 working days will be included in the order cancellation rate (CR) and will directly replace the previous “late delivery rate”. Sellers can monitor both indicators in the account health section. Amazon asked sellers to keep CR below 2.5% to prevent potential account deactivation.

It should be noted that orders cancelled by the seller at the buyer’s request will not be included in the order cancellation rate.