According to the observation of Taobo Supply Chain, an overseas warehouse service provider in the United States, when opening a store on the Amazon platform, everyone needs to abide by Amazon's rules. Some sellers have their accounts frozen due to violations. Now I am more concerned about Amazon's freezing of funds. Can it be brought up?
First, find out why the store was blocked and fix them, then provide future relapse prevention measures, and finally, write a complaint email to Amazon. In the email, first indicate that you have investigated the reasons for your store’s suspension and come up with some ways to ensure that you will not violate the rules in the future. Then, you will focus on how to improve seller performance in the long term and ensure customer satisfaction.
When writing any grievance to Amazon, remember to be sincere, show that you will operate in strict accordance with Amazon's rules and regulations in the future, and show your actions. Even if Amazon misjudged, you only need to explain it realistically, provide proof, and ask Amazon to verify it. Remember not to use abusive or excessive language, let alone offensive or threatening words.
Once a seller receives a Temporary Restraining Order, they should be aware of the following:
1. The normal Amazon complaint channel is not feasible.
Unlike a general closing or freezing of funds, a temporary restraining order cannot be unblocked by appealing to Amazon. Store funds are always frozen even if the account's selling rights are not affected in any way, and after the appeal period ends, all funds will be distributed to the plaintiff;
2. The more orders, the greater the loss.
The restraining order does not limit the right to sell but only freezes funds, which makes many sellers think the situation is not serious. In fact, if they continue to sell at this time, the more they sell, the more they lose. Even if they don't compensate, the more they freeze, the more they end up losing; promptly take down and remove the infringing link. If you are not aware of the infringement, please open the phone to ask customer service;
3. Considering the status quo, whether to give up or sue.
If the amount frozen by the store is very small and you do not want the store, you can give up directly. If you are sure that there is no infringement and have sufficient funds and lawyer resources, then you can consider suing directly;
If there are no lawyer resources or sufficient funds, you can consider entrusting a professional lawyer or service team to negotiate a settlement.
If the reason for the closure of the store is more serious, it will be relatively difficult to withdraw funds and it will take a long time. If the store is only closed due to account reasons, then the probability of getting it out through appeal is still very high.
Taobo Supply Chain focuses on cross-border e-commerce services, providing a professional operation team with services such as overseas warehouses in the United States, overseas warehouses in Canada, and overseas warehouses in Australia. Reasonable price, high-quality service, for more details, please visit the official website of Taobo Supply Chain.