The products of the two e-commerce giants Amazon and Walmart have problems.
As the giants of e-commerce platforms, Amazon and Walmart have been in constant competition with each other in terms of product areas and sales strategies. However, in recent years, the two major platforms have also encountered a lot of "trouble". Amazon is suspected of anti-monopoly, and Walmart products do not meet the regulations… Recently, there have been problems with the products of the two major platforms of Amazon and Walmart.
129,000 Amazon Home products recalled
On April 7 , the U.S. Consumer Product Safety Commission (CPSC) and Canada's Bestar announced a recall of approximately 129,000 wall beds . It is understood that the reason for the recall is that the product has a serious impact and crush hazard. In addition, Bestar has sold about 53,000 units in Canada .
In fact, in 2018 there were examples of safety issues with this product. In July 2018, the Bestar Murphy bed collapsed on top of a 79-year-old woman, injuring her spine and dying. Bestar has now received reports of another 60 incidents, where safety issues have resulted in wall beds falling off , hitting consumers causing bruises and other injuries.
It is understood that the recalled products involve multiple models of Nebula, PUR, Versatile, Edge, Cielo, Audrea, Lumina, Orion and Novello Full and Queen Wall Beds , and are sold on multiple e-commerce platforms, including Wayfair , Costco, Cymax and Amazon .
According to the data, the product was sold for between $ 1,650 and $ 2,200 between June 2014 and March 2022 . The company is currently contacting all known buyers directly , and various e-commerce platforms are also recalling this product in large numbers . It is worth noting that the brand of this recalled product is Bestar , a home furnishing seller on the Amazon platform .
Bestar is an established Canadian home furnishing company founded in 1948 by Jean-Marie Tardif . At the time , the company mainly produced beautifully assembled craft furniture such as coffee tables, solid wood rocking chairs and bookshelves. 1970 In order to get more profit from the market, Bestar changed its manufacturing process. In the following years, the company continued to expand the plant area and implement automation.
In 1986, Bestar became a listed company, which can be said to be more "qualified" than other home furnishing brands . After listing, the company mainly provides audio-video and office furniture assembleable furniture for families and small businesses. After the product was launched, it was favored by consumers and welcomed by the market.
On the company's official website, you can also see many positive comments from buyers: "I am very satisfied with my Bestar desk. When I work from home, it is very comfortable and helps me to be more productive, Bestar's office furniture , we were able to turn a small space into a pleasant, convenient and modern workplace… ”
Since then, the company has been committed to product research and development, production line optimization, and promotion of new marketing concepts. With various efforts, Bestar 's products can quickly enter the market and deliver fast, and the market has also expanded.
Currently, the company's products include full Murphy beds, L-shaped standing desks, drawer dressers, lockers, and more. Following this product recall, Bestar will reimburse consumers for reinstallation costs.
It is understood that in terms of the amount of this compensation, the cost of the overhead wall bed is expected to be between $170 and $207, while the cost of the under-the-shelf wall bed is relatively high, between $338 and $414. For those who cannot find a quotation within this range, consumers should get in touch with the relevant Bestar personnel.
As an old-fashioned home furnishing seller, the number of product recalls this time is relatively large, which will also have a certain impact on the company. This reminds the relevant sellers again: turn off good products.
Frequent home furniture overturning accidents
In the recalls involving product safety, there are many cases of furniture falling over and causing injuries. In addition to the recall of the above-mentioned household products, there have also been many brand accidents in previous cases, such as chairs that are easy to fall, and bed safety rails are easy to clip. injury etc.
Regarding the cases of personal injury and death caused by overturning of furniture, televisions and electrical appliances, according to the CPSC survey report on 2018-2020, it is estimated that about 23,000 consumers are injured to varying degrees due to overturning each year, of which nearly 44% are 18 Minors under the age of 1.
According to statistics, since 2000, there have been 581 reports of deaths caused by overturning of furniture and other products. Especially for furniture products that need to be fixed, if the quality and safety of the products are not fully guaranteed, it is easy to have a tip-over accident, and furniture products are generally heavy, and people will be hit or face the risk of serious injury.
Searching Amazon for product reviews of folding beds, tables, hanging chairs, etc., you can find that "the stability is not enough, and it is easy to slide if the amplitude is slightly larger", "there is no corresponding protective measures, it is easy to be injured", "the fixation is not strong, and it may fall off." Risk" and so on, there will be more or less questions about the quality and safety of household furniture.
Relevant sellers should also take this as a warning. If it is related to products such as hanging and fixing, the stability must be cautious to ensure quality and safety. At the same time, detailed instructions such as installation and placement can be provided. There are corresponding anti-fall, anti-injury and other supporting protective equipment.
Product quality and safety issues are never out of date, but in addition, the description and reality are also the key points that sellers need to pay attention to. recently. Another e-commerce giant, Walmart, has products that do not match product descriptions and have false propaganda, and are facing prosecution by the Federal Trade Commission (FTC).
Walmart fined $3 million for false advertising
Walmart reportedly described dozens of textiles under its brand as bamboo products, including towels, bedding, and more, including one bath towel set that said "100% bamboo" on the label. In order to promote its sustainable concept, Walmart also touts that its "bamboo products" are made with environmentally friendly processes, which are beneficial to the protection of the environment and reduce pollution, while these products are actually made of rayon.
The FTC said rayon is a collective term for a regenerated or man-made fiber made from cellulose, and regardless of the source of the cellulose, the manufacturing process involves the use of dangerous chemicals. Walmart was ordered by a court to immediately stop its green claims and other misleading advertising and fined $3 million .
In response, a Walmart spokesperson said the company takes the FTC’s claims seriously and is working to strengthen its product description program, and also stated that it expects its suppliers to provide products that comply with all laws, including those related to labeling.
Earlier, the Federal Trade Commission issued a warning to 78 retailers, including Walmart, for falsely advertising bamboo products.
This high fine also serves as a wake-up call for sellers. Product descriptions such as labels and publicity must strictly abide by the facts, and must not conduct false publicity in order to expand the advantages of products. Seeking truth from facts is the serious way.
Whether it is product quality or labelling, etc., in the final analysis, it is a requirement for product compliance, because it is not uncommon for non-compliant products to be recalled and fined, and if the situation is serious, they may face the threat of a title. No matter what platform and category, sellers must put products first.