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Hand in hand to teach sellers to solve operational problems, Amazon launched the official Q & A column!

03/01/2021
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    Hand in hand to teach sellers to solve operational problems, Amazon launched the official Q & A column!

    Recently, Amazon launched a Q & a column called “ask Amazon” in the official seller forum, which is designed to answer the hot issues about Amazon’s operation and provide countermeasures for the seller to solve the operation problems.

    “Ask Amazon” column will regularly launch hot topics. After the opening of each column, sellers can ask questions about the current designated topics within the specified time. Amazon will answer the questions before the end of the specified time, usually lasting about one day. At the same time, a seller can only ask one question, and redundant or similar questions will be merged by the administrator.

    It is reported that the theme of the first issue of “ask Amazon” currently launched is the problem of pesticides / pesticides, which is a headache for sellers every year. In the past 19 and 20 years, there were several cases in which a large number of sellers were mistakenly judged as insecticides / pesticides and removed from the shelves.

    Amazon also gave an official explanation for these misjudgments in this column. Amazon said that according to the regulations of the U.S. Environmental Protection Agency, all products with functions such as “sterilization”, “pest control” and “disinfection” are under the jurisdiction of the EPA. As long as there are these functions in the product description, they will be regarded as pesticides by the EPA.

    In addition, when the product description contains such words as “no pesticide”, “no allergy”, “non-toxic”, “harmless” and “pure natural”, it also belongs to the jurisdiction of EPA, and the seller needs to register with EPA and obtain relevant declaration.

    If only the products whose names contain these sensitive words but do not have these functions are judged as pesticide / insecticide products, they are misjudged, such as books with “antibacterial”, “acaricidal” and “sterilization”, clothes with “toxin”, “mushroom” and other patterns. Therefore, when selling products, sellers should pay attention to some keywords judged as pesticides and delete the corresponding sensitive words in time.

    In this topic, another problem worthy of attention is that if the product is removed from the shelves because of sensitive words, how can we quickly determine what words are illegal?

    In this regard, Amazon said that it is trying to adjust the process so that Amazon can provide more direct and specific reasons for the seller to take the products off the shelves, which is absolutely great news for the seller! More importantly, it is not only the case that pesticides are removed from shelves, but also the case that pesticides are removed from shelves for other reasons may give more specific information!

    I have to say that the content of Amazon is really interesting. Sellers can pay more attention to this column, and amzwizard will continue to follow up and update relevant information in time.

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