Malicious complaints can be said to be quite a headache for Amazon sellers. The sellers who have experienced it often have no way to defend their rights and are furious… Recently, many sellers have reported that their products have suddenly suffered infringement complaints, and a large number of listings have been taken down. shelf.
One seller received 18 complaint letters in a row
According to a victim seller who received 18 complaint letters in a row , more than a dozen listings in his store received complaints of trademark infringement from the same person, and these listings were neutral products that he had sold for several years.
The seller who encountered the complaint said frankly: "Our products actually do not have trademarks, and there is no infringement at all."
In this regard, many sellers said that they had the same experience:
"This person has complained about more than 10 links to me, and it crashes directly in the morning…"
"What should I do, the same complaint to the European station also has ten links."
"10 products in the French station, no test purchases complained of counterfeit goods, the listing was removed."
"Several of our stores were complained, and then the products were all put on the shelves in the same store."
According to comprehensive information from various parties, most of the malicious complaints encountered this time are European sellers, most of which are in Italy, and few sellers in the United States appear.
Judging from the content of the complaint letter, the seller infringed the owner's trademark rights, resulting in some listings being removed.
After a lot of understanding, the seller found that he was judged to be infringing because of the word " Closhion ", but the listing and trademark that he was complained about did not contain this word.
In this regard, some victim sellers chose to contact the complainant as soon as possible, hoping to solve the problem, but found that the other party's mailbox was set to reject. Many other sellers who tried to contact also said that the mailings showed that the delivery failed.
At the same time, some sellers found that the complainant's store could not be found in the market. In view of the fact that many sellers have encountered the same situation, some sellers believe that this is a large-scale malicious attack.
It is reported that after the tragic complaint, some sellers were directly suspended from sales, and some sellers' links were taken off the shelf… Therefore, sellers are eager to uncover the true face of the "spoofer".
Second service provider spoof?Amazon's official statement
Through the eSearch plus search website to find the infringed trademark "Closhion" mentioned in the complaint notice, it can be found that the trademark Closhion was registered and released in November 2021, and it has only been more than half a year.
Website search results show that the owner of the trademark closhion is a person named chenxiaohua from Quangang District, Quanzhou, Fujian, China.
In addition, according to the trademark owner information, it was found that chenxiaohua registered 17 trademarks in the US Trademark Office and 13 trademarks in the European Union Intellectual Property Office. From this point of view, the "spoofer" this time is likely to be an unscrupulous service provider specializing in trademark "business".
▲ Source: US Trademark Office
▲ Source: European Union Intellectual Property Office
Under chenxiaohua's malicious attack, many victim sellers suffered a lot, which also had a major impact on their store operations.
At present, Amazon has also made a statement on the incident, and has confirmed that the complaint mailbox is a malicious complaint and has been pulled into the blacklist. It is reported that many sellers have received misjudgment letters from Amazon.
It can also be seen from the email that Amazon’s statement occasionally misjudges. If the seller’s listing has not been retrieved, it is recommended to follow the following 4 steps:
In the Inventory section of Seller Central, select Manage Inventory;
Search for the product above, or select "Repair Amazon Inventory Not Available";
Click "Edit" to the right of the non-sale item;
Click Save and Finish.
There is also news that Amazon's review team will help restore all ASINs by this Wednesday. No matter how true or false the news is, sellers who have been poisoned must promptly file complaints. At the same time, sellers who have not yet been recruited must also beware of malicious complaints.