1. Return pick-up fee

If the buyer requests to return the FBA order, the general category seller does not need to pay other fees (FBA staff pick up the goods for free)

However, if the product requested to be returned falls into the following special categories, Amazon will also need to charge the seller an additional return fee:

Apparel clothing; Watches watches; Jewelry jewelry; Shoes, Handbags & Sunglasses shoes, bags, sunglasses; Luggage luggage. If the returned product falls into these five categories, Amazon needs to charge the seller a return fee when returning the item. In addition, the return processing fee is charged according to the size and shipping weight of the item.

2. Refund management fee

FBA When the order is returned, Amazon will deduct 20% of the commission and return 80% of the commission to the seller. This 20% commission is called the Refund Administration Fee, whether the buyer refunds part or all. On Amazon, there are different refund management fees for different types of products. According to Amazon's refund orders, it can be divided into media product orders and non-media product orders.

Media product (books, music, video) orders:

1. For a full refund, Amazon will refund all fees associated with the original order;

2. In case of partial refund, Amazon will deduct the transaction fee based on a certain percentage of the product price returned by the seller to the buyer, and only refund a certain percentage of the sales commission of the original order.

Non-media product orders:

1. For a full refund, the refund management fee charged by Amazon is 20% of its sales commission or less than $5;

2. For partial refunds, Amazon will withhold 20% of the original order-related fees as a refund management fee, up to $5 for each refunded product;

3. Regarding partial refunds for software and video game orders, Amazon also retains variable settlement fees;

4. If a single product in the order is refunded, Amazon will withhold a refund management fee of up to $5;

5. If there are two different products in the refund order, Amazon will keep the maximum refund management fee of $5, and the total amount will be $10;

6. When refunding multiple products of the same style, Amazon reserves a refund management fee of no more than $5 for the refunded product.

The above is the cost of Amazon’s return. Amazon’s return order will most likely not generate profits for the seller, but will cause losses.

(The content of this article is organized based on online data. For the purpose of conveying more information, it does not mean that QuanExpress agrees with its views and positions)