【List of today's news】
1. Added "Contact Customer Function" on Amazon Europe;
2. The Shopee event deposit system has been upgraded;
3. Lazada updated its fulfillment policy for orders against the epidemic;
4. Dunhuang.com adjusts the management rules for the quantity of goods released in the store;
5. The shipping lines of Maersk, MSC and other shipping companies have changed.
Amazon Europe adds "contact customer function"
Recently, Amazon Europe issued an announcement saying that it has launched a " contact customer function " for brand sellers, through which sellers can contact buyers to modify or delete negative reviews. As part of the customer review tool, the " Contact Customer feature " enables registered brand sellers to interact with buyers after they leave negative reviews ( 1-3 star ratings). Monitoring buyer sentiment through customer review tools is important for identifying and correcting product or listing defects, detecting and reporting abuse, or addressing negative customer reviews. With the Contact Customer feature , sellers can respond to buyers via email templates with the option to offer a full refund or request additional information on the order to help resolve issues with their products.
Amazon to start operating Clay fulfillment centers on April 18
Recently, Amazon issued a statement saying that Amazon’s $ 350 million Clay distribution center will officially start operations on April 18 . It is understood that the distribution center is located in Liverpool, the former site of the Liverpool Golf and Country Club, with a total area of about 3.8 million square feet (about 3.53 million square meters). It is one of the largest logistics warehouses in the world. It was originally planned to be opened in 2021 . It will be up and running in the fall, but actual operations have been delayed until April 2022 . The Clay fulfillment center, the first large-scale fulfillment center in upstate New York, will see between 400,000 and 700,000 products pass through it every day, an Amazon spokesman said.
Shopee will upgrade the event deposit system
Recently, Shopee issued a notice saying that in order to provide sellers with better services, the Shopee platform will gradually close the event margin-related functions from March 27 , 2022 to April 10 , 2022 . On April 11 , 2022 , the functions related to the event margin will be reopened, and the entrance will be migrated to the [China Seller Center ( CNSC )] >> [Finance] interface. If you have not yet applied for a sub-master account and upgraded to China Seller Center ( CNSC ), you will not be able to use the activity deposit function normally after April 11 , 2022 . Please apply for a sub-master account as soon as possible and upgrade to the China Seller Center ( CNSC ) so as not to delay your participation in the follow-up activities.
Lazada updates its fulfillment policy for COVID-19 orders
Lazada recently issued a notice saying that due to the impact of the current epidemic, according to the epidemic prevention requirements of some cities, the performance of some orders in the corresponding regions will be affected. Compliance has been adjusted. Orders created from March 21st to March 23rd will be extended by 5 working days on the basis of the original performance limitation period. The order platform created from March 21st to March 23rd will actively exempt SOT ( Ship on Time ), orders within the extended time limit will not be cancelled, and the platform will adjust the logistics time limit displayed on the product page on the consumer side, such as Consumer consultation, please actively explain the work. Orders created on and after March 24 will not be exempted or extended. If you are still unable to ship by then, please adjust the inventory of the goods that cannot be shipped to zero. Thank you for your understanding and cooperation. For orders that cannot be fulfilled in time, please communicate with consumers in a timely manner.
Lazada Quanzhou Distribution Center suspends operations
Lazada recently issued a notice saying that in response to the Quanzhou government's epidemic prevention and control policy requirements, the Lazada Quanzhou distribution center (including the Quanzhou collection point) has been closed and controlled since March 21. During this period, the Quanzhou area will be collected, distributed and received. and operations in the library are suspended, and the recovery time will be notified separately. The platform will arrange follow-up operations as soon as possible after the control and control of the parcels that have arrived at the Quanzhou Distribution Center and have been scanned but not out of the warehouse. For parcels that have been sent out but have not yet arrived at the Quanzhou distribution center, please pay close attention to the logistics dynamics. In order to avoid affecting the time limit of contract performance, it is recommended to contact the express / logistics company to return the package to the place of origin or send it to the Shenzhen distribution center. If the package has not been sent by the merchant, it is recommended to send it to the Shenzhen distribution center by itself. After the warehouse receives it, it will arrange for it to be processed as soon as possible. If you have any questions, please contact the platform PSC customer service, we will try to help you as soon as possible.
Dunhuang.com adjusts the management rules for the quantity of goods released in stores
Recently, Dunhuang.com issued a notice saying that in order for sellers to have a clearer understanding of the "Management Rules for the Quantity of Store Commodities Released", this rule clarifies the rules for the 2021 and 2022 editions of value-added gift packages. The distinction between the 2022 version and the 2021 version of value-added services is mainly increased. The quantity in the 2022 version is adjusted to the number of items that can be added (the original threshold + increased quantity). And the original product quantity rules for sellers registered before March 1 are divided into two modules: basic value and value-added services. Those who have purchased the 2021 version of the value-added service can continue to use the service until the service expires. After the expiration, if necessary, you can purchase the 2022 version. . This rule revision was published on March 22 , 2022 , and takes effect on March 29 , 2022 .
The address of the warehouses of the two lines of Dunhuang.com has changed
Recently, Dunhuang.com issued a notice saying that due to business reasons, the address of the receiving warehouse for E -mail Bao Fuzhou (Public + Electric + Special) -JCEX & UK Timely Line ( Special ) -JCEX Line needs to be changed, from the original address: Fuzhou City, Fujian Province Jiacheng International Logistics in Chuangfeng Park, No. 765 , Qi'an Road, Cangshan District, has changed to a new warehouse address: Building 28 , Zone D , Jinshan Pushang Industrial Park, Cangshan District, Fuzhou City, Fujian Province, contact Zhang Junjun / Peng Yong. The new warehouse will be opened on March 22, 2022. Merchants who place new orders for self-delivery, please pay attention to the new warehouse address. The logistics company will still arrange personnel to collect the goods at the original address on a regular basis for the goods that have been sent from the old address and are in transit. If there is any problem, please contact Zhang Junjun / Peng Yong, the person in charge of the warehouse.
Yunnan creates a new ecology of cross-border e- commerce linking South Asia and Southeast Asia
According to China News Network, the recently issued "Implementation Opinions of the General Office of the People's Government of Yunnan Province on Accelerating the Development of New Formats and New Models of Foreign Trade" ( hereinafter referred to as "Opinions" ) proposed that Yunnan Province will create a new ecosystem of cross-border e-commerce linking South Asia and Southeast Asia. . The "Opinions" show that Yunnan Province is ready to promote cross-border e-commerce as a new growth point for foreign trade. In this regard, Yunnan Province plans to improve cross-border e-commerce development support policies, accelerate the promotion of cross-border e-commerce business-to-business (B2B) direct exports, and cross-border e-commerce export overseas warehouse supervision models, and formulate supporting policies. Those identified as provincial-level cross-border e-commerce innovation enterprises in Yunnan Province will be supported according to their comprehensive ranking.
Guangdong's first RCEP export cold chain container to Malaysia was shipped in Zhanjiang Port
A few days ago, the Regional Comprehensive Economic Partnership ( RCEP ) came into force for Malaysia. Zhanjiang Port seized the opportunity of the entry into force of the RCEP member agreement, improved the port business environment, proactively connected with local and hinterland corporate customers, and took the lead in realizing the first shipment of RCEP export cold chain containers from Guangdong to Malaysia at Zhanjiang Port. As one of the important docking ports of the Regional Comprehensive Economic Partnership ( RCEP ), Zhanjiang Port has not only become the main venue for Zhanjiang City to officially launch the full docking of RCEP , but also builds a bridge of communication between local and hinterland corporate customers and RCEP member countries.
JD.com opens Zhengzhou – Cologne intercontinental cargo charter flight
Recently, a cargo plane loaded with cross-border e-commerce trade goods and new crown testing kits arrived in Cologne, Germany. This is the second intercontinental cargo charter flight route opened by JD.com in the past week after the route from Hong Kong, China to Sao Paulo, Brazil. It is reported that the Zhengzhou – Cologne route of JD International Logistics runs between Zhengzhou Xinzheng International Airport and Cologne Bonn Airport three times a week. The import and export goods carried are mainly e-commerce trade goods. Digital product accessories, furniture, etc., imports include milk powder, food, auto parts, etc. It is understood that using JD Logistics' eight major domestic logistics centers, exporters can choose any pre-warehouse for delivery, and achieve fast customs clearance through pre-clearance and air customs declaration, and delivery can be done on the ground.
Maersk, MSC and other shipping companies have changed many routes
MSC is reportedly planning to cancel multiple sailings to Shanghai and Ningbo in weeks 14 , 15 and 16 . However, customers can make reservations as MSC arranges contingency plans for other services. It is important to note that all shipments from Ningbo, Shanghai, Xiamen, Yantian and Tanjung Pelepas will be delivered via alternative services. Maersk also adjusted some of the sailing schedules. The Far East – Europe AE55 route — the valid voyage for the maiden voyage was changed; the Far East – Europe AE1 route — the effective voyage for the maiden voyage was changed; the voyage between Asia and North America was changed. And MOSCOW (voyage 214W ) will withdraw from the AE55 route service. It is understood that from April 1 , most ocean carriers in northern Europe will add a 25% fuel surcharge to their shipping costs on their routes.
Hainan Airlines Cargo completes the first flight of the Chengdu-Tel Aviv passenger-to-cargo route
Recently, the Chengdu – Tel Aviv passenger-to-cargo flight of HNA Cargo Co., Ltd. successfully set sail with a full load of international trade materials in the passenger and cargo compartments. Hainan Airlines has added an important international freight route in Chengdu, contributing to the smooth flow of international logistics channels in Chengdu. The flight is operated by Airbus 330 dual-aisle wide-body aircraft, and three flights are planned to be performed every Tuesday / Thursday / Saturday.
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