【List of today's news】
1. Amazon US station updated the return settings for self-fulfillment sellers;
2. Amazon UK will prohibit self-fulfillment sellers from listing these products;
3. Shopee Philippines station delayed payment time;
4. The online chat consultation channel of Shopee warehouse is temporarily suspended;
5. Cainiao launched the "Safety Plan" to upgrade the logistics guarantee of Shanghai merchants.
Amazon US Updates Returns Settings for Self-Fulfilled Sellers
Amazon's US station announced that it has updated the new return address settings for self-fulfillment sellers. Self-fulfilled sellers can experience greater flexibility in managing seller-fulfilled returns by adding a new return address setting. With this new setting, self-fulfilling sellers can choose a designated return address when a buyer wants to return a product. In addition to being able to set a default return address, self-fulfillment sellers can now ship returned products to the return address closest to the buyer's address, reducing shipping costs. For more information, visit Return Address Settings.
Amazon UK will ban self-fulfilled sellers from listing these products
Amazon UK issued an announcement stating that according to the content of the UK’s newly revised Offensive Weapons Act in 2019 , the use of blades in private places, including offensive knives such as chef’s knives and kitchen knives, requires age verification, and Amazon UK will no longer allow self-service. The new policy for delivery sellers to list certain age-restricted knives on Amazon.co.uk is effective from 19 May 2022 . For a complete list of age-restricted knives, visit the Knife Product Launch Guide.
Shopee Philippines Station Delayed Payment Time
Shopee recently issued a notice saying that due to the adjustment of the platform's third-party payment service provider system, the payment of orders completed during the period from April 18 , 2022 to April 24 , 2022 in shopee Philippines will be postponed for one week, and the next payment will be delayed. Periodic orders are paid together.
Shopee warehouse online chat consultation channel suspended service
Shopee recently issued a notice saying that in order to improve seller experience and customer service to quickly locate seller problems and provide solutions, warehouses (South China warehouse / Yiwu warehouse / Shanghai warehouse / Quanzhou warehouse) have launched a form consultation channel, and sellers can submit feedback questionnaires at any time without queuing. Customer service will reply the seller by email within 1 natural day! The original warehouse online customer service consultation channel will be suspended at 18:30 on May 9 , 2022 , and the new form channel will be officially launched on May 9 , 2022 .
Dunhuang.com adds commission rules for solar lamps & renewable energy equipment categories
Dunhuang.com recently issued an announcement saying that the platform has created a new secondary category under lighting, the secondary category name is Solar Lighting & Renewable Energy ( Solar Lighting & Renewable Energy ), so the commission corresponding to this secondary category has been added. . This rule revision was published on April 29 , 2022 , and takes effect on May 6 , 2022 .
Dunhuang.com changes the goods and the description does not match the violation penalty
Dunhuang.com recently issued a notice saying that in order to better improve the service experience of merchants on the premise of maintaining a good platform ecology, the platform will adjust the penalties for non-compliance with the goods description. The main content of adjustment is that the goods do not match the description. General violations (including but not limited to: color mismatch, size mismatch, style mismatch, model mismatch, function mismatch, etc.) will no longer be punished according to the order dimension, and the platform will be based on monthly assessment. For the seller's violation rate, please refer to the seller's assessment rules – dispute assessment item for the assessment criteria. The goods do not match the description. Serious violations will maintain a single penalty according to the order dimension. Serious violations include sending empty packages or greeting cards to buyers, sending products that differ greatly from the actual product value, and other situations that are judged to be seriously inconsistent with products. This adjustment will take effect from today. Merchants are requested to consciously abide by the rules of the platform, pay attention to contract performance, provide buyers with high-quality services, and maintain long-term and stable business.
Taizhou's first e-commerce operation center officially put into operation
Recently, according to the news released by Yuhuan, the Hangzhou E-commerce Operation Center in Yuhuan City, established by Yuhuan, was officially put into operation after half a year of trial operation. This is also the first E-commerce operation center in Taizhou. Located in Hangzhou, the center focuses on the development of cross-border e-commerce. At present, 14 enterprises have settled in, all of which are emerging local e-commerce enterprises in Yuhuan, involving key industries such as auto parts, plumbing valves, and pharmaceutical packaging. A " benchmark " e-commerce park established by the new form of " enclave economy " integrated development. According to reports, the center focuses on the goals of increasing e-commerce sales, cultivating e-commerce entities, and cultivating e-commerce talents, exempting enterprises from rent, providing basic office equipment such as desks, chairs, printers, etc. At the same time, enterprises can also share the resources of multiple cross-border e-commerce platforms around the world to better expand business scale, enhance brand competitiveness, and maximize revenue.
Cainiao Launches "Safety Plan" to Upgrade Shanghai Merchant Logistics Guarantee
Recently, Cainiao announced that it will launch the "Reassurance Plan", which will work with Tmall Taobao and express delivery partners to upgrade the priority of logistics guarantees for merchants in Shanghai. related services. According to reports, in terms of improving the timeliness of collection and collection, for merchants with large orders, express logistics companies such as Cainiao have adjusted the transshipment mode, and ensured efficient receipt of goods with the business-to-distribution direct and truck drop-and-hang mode; small and medium-sized orders The merchants of the company will also prepare staff and vehicles in advance to ensure that the logistics can be collected as soon as possible after the full resumption of work. In terms of export freight, Cainiao has also given priority to opening up existing sea and air freight capacity resources to Shanghai merchants, and has integrated nearly 3,600 trailer lines from East China and other regions to Shanghai Port, to help merchants leave the port normally. Under special needs, Cainiao will also consider unconventional means such as chartered flights and ships.
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