How to solve the complaint problem when the Amazon store account is associated with the known and unknown European accounts?

Let’s talk about the credit card association in this case. Now, there are many associations between credit card associations and various problems that we know, and now the pass rate has risen.

Dear tianyiheye:

Hello!

We found that you are associated with an account starting with bal.

We have received the information you submitted, but this information is not currently sufficient to reactivate your account. To reactivate your account, please do one of the following:

1. File an appeal for each action Amazon took to reactivate all accounts that were forcibly deactivated for policy violations. Please follow the instructions in the email you received about the account or log into your Seller Central account.

or

2. Provide supporting documentation substantiating your claim that you "had an account or had account rights in the past, but no longer have the account or account rights". The supporting documents include, but are not limited to, sales contracts, purchase agreements, business transfer agreements, and supporting documents related to contract termination, etc.

or

3. Determine that you have never had another account and believe your account has been deactivated in error. If we are unable to substantiate this assertion, your account will not be reinstated and your account will be banned from doing business on Amazon going forward.

How do I send the requested information?

Please click the View Appeal button on the Account Status control panel ( ) to submit additional information as required.

What happens if the requested information is not sent?

If we do not receive the required information within 90 days of the original notice, your account will remain suspended. Never try to create a new seller account. Creating a new account delays the reactivation process and may result in your account being permanently closed.

We are here to help

If you have questions about our policies regarding multiple accounts or the information requested above, please see our Selling Policies and Seller Code of Conduct ().

Also, see general guidance on developing an action plan ().

You can view your account performance in two ways: by visiting or by selecting "Account Status" on the home screen of the Amazon Seller App using your iOS or Android device. The Account Health dashboard shows how your account is performing based on the performance metrics you need to sell on the Amazon marketplace and the policies you follow.

The general situation is as follows

1: Association between different sites with the same set of data accounts

According to Amazon's global store rules, the same set of information is allowed to register accounts on different sites for sales at the same time. Sellers are allowed to sell in North America, five European countries, Japan, and the Middle East at the same time, and they are allowed to use the same credit card, the same phone number, and even the same IP to operate.

Why the title?

Previously, it was said that Amazon integrated and migrated some information of seller accounts in the United States, Europe and Japan, which was caused by the migration of account data, and more information was needed to confirm. The reason for this is basically that there is a problem with a site where the account is newly registered and has not been resolved, and an appeal review is required. The account will not be unblocked until the site's issues are resolved.

Case 1: A seller found us. Under the same set of information, the European site in the five countries and the United States site are all sold normally, but then they received related emails for no reason. After our investigation, it was found that the seller used the same set of information to register a new Middle East station a week ago and encountered the second trial. At the same time as the second trial at the Middle East station, the European station, Japan station, and North America station received related emails at the same time .

We started to submit materials in the second trial from the Middle East site and began to appeal. Through the appeal, we helped the seller to bring the European site back. After the second trial of the Middle East site was passed, the North American site account was also unblocked through the appeal. However, due to the association of individual sites caused by operational problems, account recovery is not optimistic.

The meaning of the suspension

The multi-account operation of sellers is rampant: a large number of accounts registered with fake company information or personal real company information are purchased, and Amazon has a response method: a variety of registration restrictions are emerging one after another (postcard verification, the business license cannot be registered for less than 45 days), but you may Barely passing the second trial in the United States does not mean that you can pass the European KYC, and passing the European KYC does not mean that you can pass the second trial in Japan…

If your data problems cause a site to fail the review, it will be considered that your data is incomplete and problematic, and the entire site will be frozen for processing of the same set of data.