When doing Amazon, sellers generally consider FBA first. After all, FBA has certain advantages in terms of user experience such as traffic slant and delivery timeliness, but even though Amazon’s FBA logistics system is already very advanced, it only deals with daily orders ( The order processing volume will soar again during the peak season) and unstable employees (Amazon will lay off employees from time to time, and will recruit temporary workers during the peak season), Amazon FBA will also make mistakes, even if their error rate is lower than the industry standard, but also reached more than 1% .

According to statistics, Amazon FBA ’s errors and abnormalities are more concentrated in the storage and storage. Among them, the storage is mainly due to the loss of the delivery of the goods, and the loss and damage in the storage are the majority. These two situations can account for the seller’s FBA claim refund. More than 90% of sales, accounting for a huge proportion, and the losses caused by Amazon’s mistakes to sellers can also account for 1% to 2% of sales, and some sellers can even reach 3% . For example, if an FBA seller has annual sales of 10 million US dollars, the loss caused by Amazon's operational errors will reach as much as 100,000 to 300,000 US dollars.

▲The proportion of refunds that sellers can apply to Amazon for claims

If Amazon will not take the initiative to find out this abnormality, and will not take the initiative to initiate a claim (Amazon will only compensate a small percentage of them, for example, if 10 shipments are lost, they will only take the initiative to compensate 2 pieces, and the remaining 8 pieces need to be found by the seller. Then initiate a claim), the losses caused by these abnormalities are ultimately "paid" by the seller, and the seller who is not bad in size but has not made an FBA claim can calculate the loss by himself. One thing to be reminded is that there is a time limit for Amazon FBA claims and refunds. Generally, it is 18 months in the warehouse. If it is stored in North America and Japan, it is 9 months in Europe and only 6 months in Europe. The time limit for claims such as size and weight errors is even longer. Short, only 90 days, after the deadline, even if there are more abnormalities, Amazon has legitimate reasons to refuse compensation .

▲The main situations in which sellers can apply for claims from Amazon

Seeing this, you may have to ask, how does the seller make a claim, and how can he get a refund from Amazon FBA safely and with a high success rate?

1. If the seller understands the Amazon FBA claim policy, can find out the hidden abnormal data from the massive data, and can provide claim evidence (such as receipt, invoice, contract, etc.) that meets the requirements of the other party in the follow-up case negotiation with Amazon, Then you can download the Inventory Adjustments and other reports from the background and cross-check the data difference to make a claim and appeal and get a refund. The claim for the seller needs to be more professional, and it will consume a certain amount of time and energy. You can compare the success rate of the claim and the cost of time and manpower to decide whether to manually initiate an appeal.

2. The other is to use professional claim tools to help yourself claim and get a refund. It should be noted here that most of the claim tools on the market are actually semi-automatic, and are only responsible for finding abnormal data for sellers (and the ability of such tools and software to find data is not particularly good, and often miss cases), Subsequent claims still have to be initiated by the seller itself, which actually has high requirements on the seller's business capabilities. Therefore, when choosing an auxiliary FBA claim refund software tool, it is recommended to choose a fully automatic one , such as the industry’s first fully automatic claim refund software, Linggou Refund, which is used by top sellers such as Aoji, Paterson, and Anker. , not only can accurately compare the store's inventory data in the past 18 months through Amazon's official inventory report and compensation report, find out the abnormal data of FBA , find the lost and damaged products in FBA inventory, and then automatically initiate a claim. In the document assistance link, there will also be dedicated personnel to follow up and provide professional claim templates such as invoices and contracts to help sellers get refunds safely and with a high success rate. save time and energy.

Amazon is becoming more and more competitive now, and it is getting more and more expensive. Any profit should not be missed. It may affect whether the seller is profitable or at a loss. To determine whether it can survive the competition, it is particularly important to strictly control costs and increase profits. up. As for Amazon FBA claims, if you can get enough refunds, for sellers, their own advantages will be even greater.