Amazon has officially announced that the largest customer service center in the region is located in New Cairo, Egypt. The customer service center will be officially put into use next year. The customer center mainly covers customers in Egypt, the United Arab Emirates, Saudi Arabia, Germany, and Australia. The establishment of the customer service center provided 1,600 jobs for Egyptians .
These 1,600 positions include customer service, technical and administrative positions in the field of customer service, quality assurance, training, data analysis and other positions. These positions will be equipped with the latest equipment to ensure that Amazon consumers can provide high-quality , Perfect and professional customer service.
At the same time, Amazon has also entered the busiest season of the year, with Black Friday, Cyber Monday, Thanksgiving, Christmas, etc. coming one after another. Amazon has opened a batch of new warehouses and established 22 distribution stations in 2021, and Amazon expects to continue to open new warehouses in 2023 to support the daily movement of goods.
In addition, Amazon also announced the development of cooperation with Egyptian small, medium and micro enterprises. These enterprises will use Amazon as a medium to promote Egyptian handicrafts. Amazon will soon open a new column page for this purpose, aiming to support local small, medium and micro enterprises. According to people familiar with the matter, Amazon is negotiating with the Egyptian government to build a data center in Egypt.
In view of Egypt's unique geographical location and the rapid development of local telecommunications infrastructure, Egypt is indeed a site worthy of Amazon spending a lot of manpower and material resources to enter. Cross-border sellers who are interested in the Egyptian site can research the market and consider whether to enter the market. It is expected that Amazon will release some favorable policies on the Egyptian site in the future. Because according to the current situation, Amazon has shown a strong interest in the Egyptian station.