When choosing to use Amazon as a sales platform, you need to rely on the seller’s support when the sales are not smooth. You may need to seek advice after receiving a notification from the support team, or you may need to report specific issues to them. So how do you get support? When should sellers contact Amazon?
You may need help finding the customer’s shipping address, or you may not be able to cancel listing products that you no longer want to run.
If Amazon has suspended your account, you need to contact the Amazon seller support team to withdraw it.
The support team can help you become a certified seller through the account registration process.
In some cases, the Amazon seller support team may help coordinate issues between you as a seller and a buyer. The team can contact the buyer to help solve the problem.
Amazon’s seller support team can solve most problems in a few minutes and keep your sales in the best interests of the platform, so they respond quickly.
How to contact Amazon seller support?
There are many ways to contact seller support. The channel to contact support depends on your patience and the urgency of the problem.
1. Call the seller for support
There is no dedicated phone service for sellers, or even a direct connection to the Amazon seller support team’s hotline.
The only way you can contact them by phone is to go online and ask a consultant to contact them.
If you are a seller in the United States, you can visit seller support us; if you are in Europe, you can visit seller support Europe.
The seller of Japan station will contact seller support Japan.
Alternatively, you can contact the online support team at the following number (subject to change):
Amazon headquarters: 206-266-1000 or 206-266-2171
U.S. station and Canada station: 1-800-372-8066
India station: 1-800-419-7355
General seller and buyer support: 1-866-216-1072
If you can’t call Amazon, you can go to Amazon seller center, click Help > contact us, and then select the topic of the question. You will move to the next step and contact Amazon seller support by phone.
Next there will be an option to enter your phone number and briefly explain the problem, then wait for the support team to call you back.
2. Email seller support
You can contact Jeff Bezos directly. If you ask email@example.com Send a concise and true message and you may get a response from the manager within a few hours.
Bezos has widely shared his email address. He encourages his clients to contact him, and although he will not reply in person, he will send appropriate information to specific people to solve the problem.
If you want this method to work, remember to avoid rudeness and get to the point quickly. Before contacting an Amazon employee, explain how you asked him for help.
If you try other ways to get help first, it seems to work. So, based on your question, it would be helpful to use one of the following official direct mail from Amazon:
1) Amazon official email:
If you receive an email from the seller evaluation team, you should contact them immediately. This may be a problem that you need to address directly with the team.
If you own the product copyright, or if you are the legal representative of the person whose rights have been infringed, when you encounter infringement problems, you should contact the appropriate team in each country to appeal. The email address you need is:
2) Intellectual property team
U.S. station firstname.lastname@example.org
British station email@example.com
France station firstname.lastname@example.org
Germany station email@example.com
Italy station firstname.lastname@example.org
Spain station email@example.com
India station firstname.lastname@example.org
Mexico station email@example.com
If you want to report any trademark or copyright infringement to protect your rights, you can contact the copyright team, and you must be the person authorized to deal with the problem:
3) Copyright infringement report:
If you encounter difficulties in selling, you may receive a notice from the seller’s performance team. These teams are responsible for ensuring that the rules are followed and that the buyer’s experience maintains the brand’s reputation.
You may be notified by Amazon, or you may need to challenge a decision, so you should contact the team at your site:
4) Seller performance team:
U.S. station firstname.lastname@example.org
British station email@example.com
France station firstname.lastname@example.org
Germany station email@example.com
Italy station firstname.lastname@example.org
Spain station email@example.com
Japan station firstname.lastname@example.org
Canada station email@example.com
If your account is suspended for some reason, but you still have available funds waiting to be withdrawn, here is a list of email addresses where you can contact Amazon to retrieve the unpaid income:
5) Payment related support team:
U.S. station firstname.lastname@example.org
British station email@example.com
France station firstname.lastname@example.org
Germany station email@example.com
Italy station firstname.lastname@example.org
Spain station email@example.com
India station firstname.lastname@example.org
Canada station email@example.com
Mexico station firstname.lastname@example.org
Contact the seller’s performance team for any product quality complaints. You can use these specific email addresses:
6) Product quality support team:
U.S. station email@example.com
British station firstname.lastname@example.org
France station email@example.com
Germany station firstname.lastname@example.org
Italy station email@example.com
Spain station firstname.lastname@example.org
India station email@example.com
Mexico station firstname.lastname@example.org
3. Contact Amazon via instant chat or forum
The easiest way to get instant response is through Yama seller center portal.
If you have any general questions about selling on Amazon, you can log in to the seller’s account, click Amazon online chat, and contact the seller support directly.
If you have any account or technical problems on Amazon, you can visit the technical support page of seller Center for help.
You can choose to help with sales, advertising or different sites.
Before connecting, you need to browse a list of frequently asked questions. If your problem is in this list, then you can find the corresponding solution.
If not, continue to contact seller support. You will fill out a contact form and specify whether you want to contact via Chat Bot, email or call back.
You can view this contact us form to contact support for a quick connection.
Please note that the response time for email is within 24 hours. Phone or online chat is more instant, especially when you point out that something is urgent and needs to be dealt with immediately.
4. Contact Amazon seller support via social media
Just like email, you can get a direct link to Jeff Bezos by typing @ jeffbezos on Twitter and send him a concise message.
He won’t reply to your twitter, but you may get a call back.
Here are some quick links to Amazon’s social media accounts:
What should you know before contacting Amazon seller support?
You need to apply some common sense to contact Amazon sellers for support. The company is divided into different departments. If you ask a very complicated question from multiple perspectives, it will be difficult for you to get a response from anyone who is willing to be responsible for the whole problem.
1. Choose the right way to support
Therefore, the best way to get a successful response is to make a simple request that requires a single operation.
If you can boil down your problem to a simple one, then your seller center account is the best way for you to contact the dedicated team responsible for your problem.
If you think the reply to the question can be sent quickly and concisely, then instant chat and phone call are better choices. However, if you need detailed answers to a more complex question, you should use email.
Remember, email can take 24 hours to process. If the problem is specific and you know the team dealing with the problem, choose direct email rather than through the seller center account. /
2. State the problem clearly
When explaining your problems, be clear and truthful. Keep your focus as simple and clear as possible to avoid “digression.”.
Include all the details you have, which will help the support staff react and express logically, so it’s easy to extract information from your communication.
If you know what caused the problem, put the details in the message. Make it clear that this is your opinion, that this is the problem, and that this may shorten any processing time.
3. Deliver the problem to the right department
If you do have a lot of questions, try to email different departments. Instead of sending a long message like a headless fly, let the professional team solve the problem for you.
If you include the general manager in the query, it is possible that the problem will not reach the appropriate person. And don’t try to send your questions to other departments to get attention. You may never get the right answer and solve the problem.
Finally, if you insist on communicating over the phone, be sure to record all relevant information before you call. Keep address, order number, account details, etc. for reporting when needed.