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The peak season that the sellers are looking forward to is finally here. Work overtime to run the operation. I believe that the orders will pick up. It’s just that when the bosses dive into the operation, don’t forget other business that can bring profits to themselves. A few days ago, I talked to a When the boss who sells more than 100 million U.S. dollars in GMV a year talks about "FBA claims", the other party doesn't know it at all. You should know that based on her size, the average error rate and average refund rate of FBA are hundreds of thousands. Loss of net profit in USD.
As we all know, Amazon’s sites are all over the world, and the global storage area is calculated in hundreds of millions of square feet. The huge warehouse-in and out-of-warehouse operations, the huge amount of operations, and the hiring of temporary workers during peak seasons are unprofessional and unfamiliar with the workflow. In this case, the error rate is higher, such as the wrong quantity on the shelves, loss of goods, damage, etc. are very common for FBA sellers. The fully automatic claim refund tool Linggou Refund, which is used by top sellers such as Aoji, Anker, and Paterson, said that Amazon’s error rate is between 1% and 1.25 (this data is already higher than most third-party Much better), so the sales loss to the seller is between 1% and 3%. That is to say, for every million dollars in sales of the seller, there will be a direct loss of 10,000 to 30,000 dollars due to Amazon's FBA mistakes, and most of these losses will not be compensated by Amazon, and the seller needs to actively find out the abnormal data. And initiate a claim, and claim within the specified time limit of Amazon, otherwise the platform will refuse compensation on the grounds that the claim period has passed.
For example, if you send 100 items to the Amazon FBA warehouse, Amazon receives 90 items and puts them on the shelves, and the remaining 10 items have not been put on the shelves for a long time. If the incident does not take the initiative to initiate a claim, Amazon will treat it as if it never happened and will not take the initiative to compensate. Under normal circumstances, sellers who ship more are more likely to make mistakes, and sellers who ship more are more difficult to find data discrepancies in their goods because of the large amount of data. The loss caused by the mistake is borne by the seller.
▲Amazon sellers can apply to Amazon for several main situations and the proportion of refunds (Spirit dog refund)
▲Amazon sellers can apply to Amazon for several main situations and the proportion of refunds (Spirit dog refund)
Regarding Amazon FBA claims, sellers should be most concerned about safety issues. After all, they are taking money out of Amazon’s pocket, and are worried about being retaliated by the platform? Amazon FBA claim is one of the basic rights granted to sellers by the platform. For this reason, rules and regulations have been specially issued. As long as sellers make claims within the scope specified by Amazon, Amazon will compensate according to the rules, and there will be no security risks.
▲Amazon's official policy on FBA claims (spirit dog refund)
If the seller makes a claim refund by himself, there are two points to be aware of. One is to avoid opening too many cases in a short period of time. When a seller makes a claim by himself, he opens dozens of cases within a day and chases them wildly. As a result, Amazon claims " "Abusing sales partner support services" will directly ban the account, and you can make a claim, but you must be careful and wait patiently for the customer service reply. It takes too long to chase the case, but it can't be too frequent in the short term. The other is to prevent forged documents. This is a "restricted area" and must not be touched. Rather than getting a refund, you must not forge the documents required by Amazon, in case Amazon finds out later. , the store will definitely hang up immediately.
If you don’t have good data analysis skills (can find abnormal data from the store’s massive data, which determines how much you can get refunded); don’t have professional claim knowledge, understand Amazon’s claim policy (this determines You can make a claim within the scope of Amazon’s rules, ensuring safety and success rate); do not have certain research capabilities, because Amazon’s claim is not done overnight, and Amazon will require the seller to provide various documents and make various claims during the claim process. Reply, which requires the seller to thoroughly study Amazon's policies, make various responses according to Amazon's requirements, and provide various documents such as receipts, invoices, contracts, etc.; there is not so much time, energy and manpower to arrange for refunds. , I just want to get back the most refunds as quickly as possible with maximum peace of mind. You can use professional third-party claim refund tools such as Linggou Refund, collect and analyze big data, and find out more abnormalities from massive data and inventory comparisons. Data, find out more refund opportunities, and then professionals can initiate appeals, targeted, efficient, and high-success rate templates and documents, and get refunds safely and quickly.
Most sellers will encounter unsolvable requirements such as receipts, invoices and contracts. Linggou Refund will also provide a set of appeal templates and document templates with high success rates to achieve safe replacement and help get refunds payment.
Linggou Refund Exclusive Amazon FBA Claim Document Solution
What sellers need to pay attention to is that Amazon FBA claims have a "validity period". In some cases, the claim period is only 90 days. If the seller initiates a claim after the validity period, even if you lose a whole cabinet of goods, Amazon has a legitimate reason. Refused to compensate, so the seller must make a claim as soon as possible, and regularly capture the data to claim. After all, this is pure profit. According to the normal 1%~2% refund rate, the sales of 1 million can probably be refunded. About 10,000 US dollars, this is not a small amount, especially at the moment when the economic downturn is serious, this may be your small profit, and it is your "save money"! !
