Many Amazon sellers don’t understand Amazon’s claim policy, and they can’t calculate this part of the data manually. Some sellers don’t even know that this part of the loss can be compensated by Amazon. In this case, many Amazon sellers’ friends are unaware of it.
Amazon’s inaccuracy and negligence have caused a lot of cash loss to the seller. If the seller’s friends find that FBA inventory is abnormal, they should know how to find Amazon to compensate for this part of the cost.
1. Amazon lost / destroyed its stock in the warehouse
2. Amazon or the transportation company damaged the Inbound Goods in the process of transportation
3. Amazon claims to have put the items back in your inventory but has not replaced them
4. Amazon claims to have reimbursed the return / partial refund, but has not yet been reimbursed
5. Amazon issues a refund, but the customer never returns it
6. Amazon issued a refund but did not claim it
7. Amazon accepted the return after 45 days, but you didn’t claim 20% of the restocking expenses
8. Amazon has not correctly received or collected Inbound Goods in the past 9 months
9. Amazon refunds customers more than they originally paid
10. The buyer exchanges the goods, but Amazon refunds and delivers the goods
According to incomplete statistics, these mistakes of Amazon account for about 1-3% of sales on average, that is to say, there are 100000-300000 losses in every 10 million sales! Because most of these errors are details, they are basically manual accounting. You need to export data reports to the seller center regularly, conduct multi-dimensional comparison, interpretation and analysis, pick out errors, check and confirm, and present relevant data to Amazon in the form of reports. If you are not careful, Amazon will directly deny your case, or claim compensation, and it is also possible to waste some human and material resources.
In order to let the seller’s friends get the claim payment smoothly, this paper sorts out five practical claim tips:
Tip 1: track reimbursement
Track the order ID and Case ID of the orders and items you believe are entitled to compensation.
Tip 2: talk to delegates
If you don’t get the right response, just call Amazon and talk to their representatives. You should ask for at least one “FBA expert”. If you don’t get the answer, don’t be afraid to ask for transfer to other representatives. Another thing to do when making a phone call is to have the same representative to help you solve different situations. If you encounter similar problems in many cases, it’s much easier for the same representative to deal with them.
Tip 3: ready to reopen
You may find inconsistencies between different Amazon representatives on how to implement Amazon’s policies. That’s why you need to double check and make sure you get the reimbursement you promised. If you know that you are entitled to reimbursement or that something has not been properly handled, we recommend that you reopen the case and review it again. If the matter remains unresolved after that, be sure to call.
Tip 4: follow up
Just paste the ID of the order into the payment report to verify the reimbursement and carry out the reimbursement process on a regular basis. Do it at least once a month.
Tip 5: check old reimbursement
Check to make sure that after you have actually reimbursed, don’t forget to check whether you sent the appropriate amount. This is particularly important when looking at items that have received a refund but have not yet been returned. When you get a refund, you will usually receive reimbursement below the actual amount removed from your account. Reopen any cash strapped cases to request differentiation, and don’t be afraid to call to follow up on these projects.